Privacy Policy
Last updated: July 17, 2025
1. Introduction
SoftHillTop ("we," "our," or "us") is dedicated to maintaining the privacy of your information. This Privacy Policy details our practices regarding the collection, utilization, exposition, and protection of your information when you access our website softhilltop.sbs or engage in our yacht charter services.
Your agreement to the data procedures detailed in this policy is secured with your use of our services. We adhere to necessary privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy statutes.
2. Information We Collect
2.1 Personal Information
Details that personally identify you are gathered when you willingly offer them to us while:
- Scheduling a yacht charter
- Reaching out to us via our website or telephone
- Opting into our newsletter
- Completing website forms
- Engaging in surveys or promotional events
Such details may encompass:
- Your name, email, telephone, and home address
- Financial details for transactions (securely handled via third-party entities)
- Yacht charter specifications and necessities
- Secondary contact particulars
- Food preferences or health-related information (as provided)
2.2 Automatically Collected Information
Information about your device and how you interact with our website is collected automatically whenever you visit:
- Your IP address and geographic location
- Browser specifications and version
- Visited pages and time spent on our site
- Referrer websites
- Device specifics: type, screen size, etc.
2.3 Cookies and Tracking Technologies
To improve your browsing experience on our site, we employ cookies and related tracking technologies. These allow us to:
- Maintain your user preferences
- Assess and enhance website functionality and performance
- Deliver tailored content
- Refine our offerings
Your options regarding cookies can be managed via your web browser settings or our cookie consent notification.
3. How We Use Your Information
The collected data is used for numerous endeavors, including:
- Service Provision: To deliver yacht charter services, manage reservations, and communicate about your bookings
- Support for Customers: To address your questions and provide necessary aid
- Transaction Processing: To handle payments and deal with financial documentation
- Safety and Security Purposes: To ensure the integrity of our operations and guard against deceptions
- Marketing Efforts: To forward promotional content and news to you (upon your approval)
- Enhancing Our Website: To scrutinize usage patterns and progress our web interface
- Adhering to Legal Standards: To comply with the requirements of the law
4. Information Sharing and Disclosure
Your personal information is not for sale, nor do we exchange or lease it to external parties. Yet, under certain conditions, we might share your information:
4.1 Service Providers
Trusted third-party service providers who support us in payment processing, site hosting and upkeep, email distribution, data analysis, customer service, and more, may have access to your information.
4.2 Legal Obligations
In response to legal proceedings or to comply with the law, we may disclose your information, as well as in emergencies or to probe potential fraudulent or illegal undertakings.
4.3 Business Transfers
Your information might be transferred as part of a business deal such as mergers, acquisitions, or asset sales.
5. Data Security
To protect against unauthorized access, change, exposure, or obliteration of your personal information, we put into place suitable safeguards. These encompass data encryption, secure servers, control on who has access, routine checks, and education for our personnel.
Despite our efforts, we must note that no method of data transfer or storage on the internet is infallible. Absolute security of your information cannot be wholly assured.
6. Data Retention
Your information is kept only for the time it serves the purpose of its collection or as dictated by law:
- Charter reservations: 7 years due to taxation/legal reasons
- Marketing interactions: Until the user opts out or deletes the information
- Analyzing Website Visits: 26 months
- Customer Service Interactions: 3 years post the most recent contact
7. Your Rights and Choices
You have the rights to access, correct, delete (in accordance with law), transfer, refuse marketing communications, and control cookies. To act on these rights, reach out to us using the contact information provided further below.
8. Third-Party Services
8.1 Google Analytics
We utilize Google Analytics for the evaluation of our site usage. An opt-out choice is available through the Google Analytics Opt-out Browser Add-on.
8.2 Social Media Features
Links to social media platforms, which maintain their own privacy policies, may appear on our website.
8.3 Payment Processors
Financial transactions are processed by third-party providers adhering to PCI DSS standards.
9. International Data Transfers
We may transfer and process your information in countries other than Ireland, for which we ensure protective measures in line with the relevant privacy legislation.
10. Children’s Privacy
We do not purposefully collect information from children under the age of 13, as our services do not cater to this demographic. If you think that a child has provided their data to us, please inform us without delay.
11. Changes to This Privacy Policy
Modifications to this Privacy Policy may occur to better align with changing methods or legal prerequisites. You will be notified of updates through our website announcement, email to registered users, or a visible warning on our site. Continuation of service use following any changes indicates your acceptance of the new terms.
12. Contact Information
If you have inquiries regarding this Privacy Policy or our practices in managing your data, please connect with us:
SoftHillTop — Privacy Officer
Marina Pointe
Dublin D01 E2X0
Ireland
Phone: +353 1 123 4567
Email: [email protected]
13. Compliance with Google Ads User Consent Policy
Our adherence to the Google Ads user consent policy is strict. Adjustments to cookie and tracking settings can be made anytime via our cookie configuration area.